As you manage and run your Magento store you will come across problems that may baffle you. You update a product and the change is not reflected on the front end. You move a widget but nothing appears to happen.
Many Magento 'problems' can be solved simply by refreshing the cache on your Magento store
Before you call web support or your developer try refreshing the Magento cache. Watch this two minute video which will explain how to refresh the Magento cache on your Magento store.